Refund policy

Return & Refund Policy

Tattoo Flash Vault

Last Updated: October 14, 2026

At Tattoo Flash Vault, we take pride in offering high-quality tattoo-inspired artwork, prints, canvas wall art, apparel, and merchandise.

We want every customer to receive their order in excellent condition. Please review our Return & Refund Policy carefully before placing an order.

1. Made-to-Order Products

Most products sold by Tattoo Flash Vault are produced on demand specifically for each customer's order.

Because these products are manufactured individually and generally cannot be restocked or resold, all made-to-order purchases are considered final sale, except where an item arrives damaged, defective, incorrect, or where a return or refund is required by applicable law.

We do not accept returns, refunds, or exchanges for:

Changes of mind after purchasing.
Incorrect sizes selected by the customer.
Incorrect colors or product variants selected by the customer.
Personal preferences regarding artwork, design, or appearance.
Accidental purchases once production has begun.
Items damaged through misuse, improper care, or normal wear and tear.

Customers are responsible for reviewing product descriptions, measurements, sizing charts, and order details before completing their purchase.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, contains a manufacturing defect, or differs materially from the product you ordered, please contact Tattoo Flash Vault within 7 calendar days of receiving your order.

Eligible issues may include:

Damaged or broken products upon arrival.
Significant printing defects or manufacturing errors.
Incorrect artwork or designs.
Incorrect products, sizes, or colors supplied by us.
Missing items from an order.

To submit a claim, please provide:

Your order number.
A detailed description of the issue.
Clear photographs showing the problem.
Photographs of the original shipping packaging, if available and relevant.

Claims should be submitted within 7 calendar days of confirmed delivery to allow us to investigate and resolve issues promptly.

After reviewing a claim, Tattoo Flash Vault may offer a replacement, refund, or other appropriate resolution based on the circumstances.

Customers will not be charged additional shipping fees for replacements resulting from verified manufacturing errors or shipping damage.

The 7-day reporting window applies to our standard claims process and does not limit statutory warranties, consumer guarantees, or other rights provided by applicable law.

3. Returns and Exchanges

We do not generally accept physical returns or exchanges of made-to-order merchandise.

If a product is damaged, defective, or incorrect, we may resolve the issue without requiring the original product to be returned.

If a return is necessary, our customer support team will provide instructions and the applicable return address.

Do not send products back without contacting us first.

Unauthorized returns may not be accepted or processed.

Where a return is required because of our error or a verified product defect, we will cover reasonable authorized return shipping costs.

4. Order Cancellations and Modifications

Orders are submitted for production as quickly as possible.

Customers may request a cancellation or modification before production begins. However, we cannot guarantee that a cancellation or change can be completed.

Once an order has entered production, cancellations and modifications are generally unavailable.

If a cancellation is approved before production begins, a refund will be issued to the original payment method.

This provision does not restrict cancellation rights provided by applicable consumer protection laws.

5. Refund Processing

Once a refund request has been reviewed and approved, we will initiate the refund to the original payment method.

Approved refunds are generally initiated within 5 business days.

The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable for voluntary cancellations or other discretionary refunds, except where required by law or where the refund results from an error for which we are responsible.

6. Lost, Missing, or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us so we can investigate with the shipping carrier and fulfillment provider.

If a shipment is confirmed lost in transit, we will arrange a replacement or refund as appropriate.

Shipping delays caused by carriers, customs processing, weather, or other circumstances beyond our control do not automatically qualify for refunds. However, applicable legal rights concerning delayed or undelivered orders remain in effect.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect or incomplete address is supplied, Tattoo Flash Vault may be unable to recover or redirect the shipment.

Additional shipping or replacement charges resulting from customer-provided address errors may be the customer's responsibility, where permitted by law.

If an address error is caused by Tattoo Flash Vault or our fulfillment partners, we will take responsibility for correcting the issue.

8. Product Colors and Appearance

We make reasonable efforts to accurately represent product colors, artwork, dimensions, and materials.

However, slight differences may occur because of:

Screen and monitor settings.
Printing processes and materials.
Manufacturing tolerances.
Lighting and photographic presentation.

Minor variations that do not materially affect the product's quality or conformity to its description are not generally considered defects.

Significant discrepancies, printing errors, or products that do not conform to their descriptions remain eligible for appropriate remedies.

9. International Orders

International customers may be responsible for applicable import duties, customs fees, and taxes unless otherwise stated during checkout.

These charges are generally not refundable by Tattoo Flash Vault when collected by government authorities or third parties.

Customers retain all mandatory consumer protection rights applicable to their purchases, including any statutory cancellation or withdrawal rights.

10. Fraudulent or Abusive Claims

Tattoo Flash Vault reserves the right to review refund and replacement requests for evidence of fraud, misrepresentation, or repeated abuse.

We may request reasonable additional information to verify a claim.

Fraudulent claims may be declined where legally permitted. Legitimate claims and statutory consumer rights will always be respected.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory warranty, cancellation right, or other protection that cannot lawfully be excluded.

Where applicable law provides greater protections than this policy, those legal protections will prevail.